Remote Support

Remote Online Consultation - D.E.L.L PET

Remote Support

Remote Process Support enables the plant to have access to a D.E.L.L PET specialist. This service helps support continuous improvement programs because information can be shared closer to a real-time event. It can also be used to get independent observations to support the daily operations. Smart glasses, Google Glass, HoloLens, or other tools the plant or D.E.L.L PET has access to for support. These types of reality tools allow D.E.L.L PET to see what the plant sees and allows interactive trouble shooting between the plant and the person supporting them remotely. If the problems do not require this level of interaction, WhatsApp, texts, or voice via the phone can be used.

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